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Pricing and Billing
Do I have to pay Value Added Tax?
  Currently we only ship to EU countries and as a result you will have to VAT. VAT is included in the price you see per item and also for shipping. If you are a business customer and can provide us with your EU VAT number you will not have to pay VAT(Ireland excluded). If you wish to do this please contact us directly and we can process your order via email.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).